The Philadelphia Water Department features four Philadelphia Water Department employees for Black History Month. Read their stories about working at PWD, things they have learned during their careers, and what Black History means to them.
For the full article, visit PWD’s webpage here.
Saundra
Digital Customer Service | City Council Constituent Liaison
Years at PWD: 10
Tell us about your PWD journey, how did you end up in your current position?
I started in the Customer Information Unit and now I am in Public Affairs assisting customers in a different way via social media, email, and I’m assisting constituents via City Council.
What’s one thing that people would find interesting about your job?
Helping to resolve customers’ issues.
If you had the opportunity to meet with the Water Commissioner, Randy Hayman, what’s one thing you would tell him that you love about working at PWD?
Working for Water has allowed me to learn about our water and the infrastructure, which is fascinating.
What’s the best career advice that you received that you could pass on to a potential PWD employee that wants to do what you are doing?
Customer Service can be quite complex in any given situation. It is best to not take anything personal because you are only there to help get some resolution.
How are you celebrating Black History Month?
Visiting the African American Museum.
Name an African American, dead or alive, whose story inspires you. Why?
Harriet Tubman. Because not only did she escape slavery, but she also helped and led others to freedom as well. This journey in life is not always about us, but how and what we can do for others.
Finish the statement: Black History means…
We are Great, We are special, and We are Chosen.
For the full article, visit PWD’s webpage here.